At Norcanna we will accept all returns or exchanges on a case by case basis. In most cases the returned item  must be summited within 24 hours without packaging open and unused.

Its very simple process here are the basics:

1)  It has to not have been consumed.  (Unused per distro/farm/ or state requirements.)

2)  Have all the original  packaging . ( unopened package)

3)   A reason why. ( why are you returning this item)

Everyone who is 21 or older.

Everyone who has their medical cannabis BBC issued paperwork regardless of age.

Everyone and Anyone who is an Adult that is 21 or older.

 Keep alert for the knock or text or however your wish is to be notified when the driver arrives . 

Delivery fees DO NOT apply if…

1. You live in the areas deemed not to have a delivery fee. (see map)
2. Meet the minimum required amount ( $70.00 )      
3. If you cancel the order before the package leaves the HUB.

Delivery fees DO apply if …

1. Your delivery falls outside the no delivery zip code ( see map )
2. You do not make the minimum required amount ( $70.00)
3. We have to redeliver to you because of an error on your end. For example, You call place an order. We send it out. a) It’s in route and you notify the office that  you will not  be there for  XYZ reason(s). b) you don’t answer the door and driver moves onto the nest delivery c) You are ” just down the road” and our divers can not wait any more and must move on. It’s very important to make sure if you are not going to be there let us know before we send out the order. Remember:  Keep alert for the knock or text or call … however your wish is to be notified when the driver is there.

We include ALL taxes in the posted price. All taxes are baked-in to our products and brands—so what you see is what you pay.

The only exception(s)  is a delivery fee if applicable ( see delivery fees)  and discounts or coupons. If there is a discount it will be applied thus,  lowering the overall price when we process the order. You will be notified if any price change occurs.

All of the product we sell here at Norcanna are all lab tested. The  California BCC  requires everything to be lab tested!  These tests are for your personal information and for safety .Cannabis products lab tested will show always : THC, CBD, Mold ,Poisons contaminants and many many other things. All for your safety!

All Products have a code and tracking number. You can simply follow the instructions stickers that are on all products now in order  to see the COA ( tests results  ) of that item.

Anytime*! Yes, you can place the order at any time*. If we are closed at the time the order comes in, we’ll call you in the morning or text or email to (however you want to be notified) to let you know we received the order. We’ll check in with you to make sure you still want the order you placed when we were closed. This gets the order set for the next-day delivery. If we are open go ahead and place an order and we’ll process it and set it up for delivery that day or whatever works best for you. We will notify you every step of the way! The last orders for same-day delivery are accepted 30 minutes before closing, in order to be compliant with city and state regulations.

Operation hours are:

Monday: 8:30 AM till 8:30 PM

Tuesday: 8:30 AM till 8:30 PM

Wednesday:  8:30 AM till 8:30 PM

Thursday: 8:30 AM till 8:30 PM

Friday: 8:30 AM till 8:30 PM

Saturday : 8:30 AM till 8:30 PM

Sunday: 8:30 AM till 8:30 PM

*The last orders for same-day delivery are accepted up to the last min of operation (8:30 pm), in order to be compliant with city and state regulations.

*Some holidays we are closed: Easter Sunday, Christmas Day, Thanksgiving Day, and the 4th of July! 

If you have your Doctor prescription/card to consume cannabis this give you some rights in the State of California. If this is all you have you WILL still have to pay all the taxes. All taxes are baked in to the price —what you see is what you pay promise. To avoid the sales tax on Cannabis you will have to have been issued the State Cannabis Card called the M.M.I C  (Card). You must get this card from the California Public Health Department  to relive any such tax break. There is a fee involved as well. It is a separate program from the doctors prescription for cannabis  you may or may not have. You can apply the MMIC  here for  a card.

If you got a text, an email or are in our old system and have gotten the secret code mention this code and you will be put into the for lifer. What does this mean? You’ll have to call if you are not sure and talk with management. This program is for only a selected few and is closed to the general public. If you have gotten a text or email and have forgotten the secret word then call us and we can see if you qualify. Congratulations IF you have gotten the Golden Ticket!
With all discounts, you can not stack a discount on a reduced or discounted item. An example is: Grizley Peaks 3.5-gram jar goes normally for $55.00 is on sale for $40.00 you can not add your discount to this already discounted item this is stacking a discount so it is prohibited. A no stack rule applies to all customers like; Vets, Lifers, Legacy members and Special needs customers and general consumers. You can apply your discount to anything that is not already “reduced in price” or discounted. You can apply this to delivery fee, gear and all full-priced items. Discounts can not roll over to future purchases

We do same day delivery to all our location of service. If you wish to have a delivery a different day you place your order, simply put it into the notes section before you summit. We will call and confirm this time and day once we review the order. Same day, next day your choice with us.

Yes, as long as you are 21 or older and have a government issued ID ( from your state of the US government )  you can consume and buy cannabis.

We are very professional and all items come bagged and packaged in such a way only you will know what is inside. All our drivers have to pass a level 2 DOJ/FBI back ground check. We go the extra mile, for ten years, to make sure you are getting deliveries safely and discreetly every time. Unmarked cars and commercial vans are used without advertisement and without marks on the outside. No one, NO ONE,  needs to know your business and its our business to make sure this stays this way.

Norcanna Inc. or any delivery driver receive any of the fees associated with the transaction service fee from non-cash like ACH transfer, Gift-cards, digital/cryptocurrency, loyalty points.   You can call us at  877-420-2015 during operating hours to redeem your loyalty points, gift card, or make an ACH payment or if you have questions. Safety and security is a paramount value to Norcanna and this extends to all our customers. All servers are HIPAA and secure safe for your protection. All taxes are calculated into the price of the product ( the price you see is the price you pay) other fees may apply.

Any issues, concerns, or questions we love to hear from you!  please call us at 877-420-2015 and a friendly customer representative will gladly help you.

You can always email us as well through the contact us page, use the live chat. feature, or call and even text us!

Veteran’s Discount
To better understand how the discount(s) work!

We are a vet-owned business and we truly thank all of our veterans for their service. We thank you by offering a 10% discount on any non-sale item, but there are a few policies we must follow when applying discounts to cannabis.

Veteran’s discount may not be applied on any items that are already marked down on price or on sale (this is included bundle or BOGO deals).

We can apply the veterans discount to any items that are NOT already discounted.

Please remember we can NOT stack discounts. We will always give you the better-discounted price to save you the most money, whether that be your discount or the sale price, but as stated before you may not receive both discounts on an item.

Examples:
Here is a Kings Garden 1/8th that is on sale on the website:

Kings Garden (3.5g ⅛) is $60
ON SALE TODAY FOR: $55
This is a $5 savings PASS ON TO YOu the everyday deal seeker!!

REMEMBER: You may not stack a veterans discount or any other discount to the items ON SALE price ($55 in this example)

The SAME ITEM but ordered by a veteran

Kings Garden (3.5g 1/8th) is: $60
ON SALE for $55
NON-SALE PRICE is: $60
*Vet Discount -10% is applied to the non-sale price ( $60.00)
vet discount savings: $6.00
New Price with a vet discount is $54!

In this case, you can see it IS BETTER to apply the veterans discount instead of the sale price. We will always make the better decision to give you the most discount to save you the most money. WE CAN NOT STACK VETERANS DISCOUNTS ON TOP OF SALE ITEMS.
NORCANNA WILL ALWAYS TRY TO GET YOU THE LOWEST PRICE, SOMETIMES IS MAY MEAN NOT APPLYING YOUR VET DISCOUNT. BECAUSE IT’S LESS EXPENSIVE DOING IT A DIFFERENT WAY THAN TO APPLY THE DISCOUNT WHEN YOU CAN NOT STACK DISCOUNTS.